Koukou, the assistant
You ask, it does it in your applications, with your rights.
Koukou AI — Sphere's AI is called Koukou. It acts, answers calls, summarises.
Koukou does the work in your applications, with your rights. It answers your phone numbers and leaves the summary on the contact's record. In Mail, Chat or Tickets, it summarises and suggests a reply.
The problem
An AI in a separate tab means copy and paste.
Without Koukou
- The AI lives in another tab: you paste the email in, you copy the answer back.
- It reads whatever you give it, with no idea who may read what.
- In the evening, the phone rings out. Nobody knows what the caller wanted.
- After the meeting, someone still has to write the minutes.
- You can't tell what the AI did, or with what.
With Koukou
- Koukou opens on the page you're on, in every Sphere application.
- It acts with your rights. It only sees what you see.
- It answers the number you give it, and the call lands on the contact's record.
- The minutes of a recorded meeting land in the linked note on their own.
- Under each answer, the list of tools it used.
The three Koukou
One name, three ways to help.
It acts in your applications, answers your phone and answers your questions about Sphere. Each has its own page.
Koukou, the voice agent
It answers your phone numbers and leaves the summary on the contact's record.
Koukou in support
It answers your questions about Sphere first. The team takes over after.
Support in the Chat is opening now, sphere by sphere.
Koukou, the assistant
You ask. It does it in Sphere.
Ask it to file a folder, create a ticket or set a reminder. Koukou moves from one application to another with your rights, then lists every tool it used under its answer.
- About 170 actions, 16 applications
- Your rights, nothing more
- Tools listed under the answer
- Fast, Balanced or Expert
- A button to stop it
- It carries on with the panel closed
Koukou, the voice agent
The phone rings. Koukou picks up.
Give it one of your numbers, a voice and a first message. It answers in the caller's language, takes down what you asked for, then leaves the summary and the transcript on the contact's record.
- 13 languages, including French, Arabic and English.
- It takes down the caller's name, company and need.
- A new caller gets a record, created after the call.
Koukou on the line10:42
Incoming call · +216 71 482 1XX
Hello, I'd like a quote for a phone system for our three clinics.
Koukou : Of course. I've noted: a phone system for three sites. Under what name, and for which company?
Leïla Mansour, from Clinique Les Oliviers.
Name, company and need taken down, on the record
Demo number: coming soon
In your applications
It summarises, it suggests, in the application you're in.
AI in the applications is turned on one at a time. It summarises, suggests and transcribes. You read it, and nothing goes out without your click.
Set up
Off on delivery,
turned on application by application.
Your administrator turns AI on where they want it, picks a provider for each use and sets the limits. Usage reads by department, by feature and by day.
- Off on delivery
- One switch per application
- One provider per use
- A daily budget for Mail
- A per-person quota for Tickets
- Usage, day by day
Protect
An AI that keeps to your rights and signs what it does.
Koukou sees no more than the person using it. What it does carries its mark, in the application.
- Koukou acts in your page, with your session: never more than your rights.
- AI is off on delivery. Your administrator turns it on, application by application.
- What it does carries its mark: "Tools used", "Assigned by AI", "Scored by AI".
- It never reads an encrypted Chat room.
Koukou in support
A question about Sphere? Koukou answers first, then the team.
Write to the Comunik team from the Chat: Koukou answers, then hands over to a person when it doesn't know or as soon as you ask. This support in the Chat is opening now, sphere by sphere.
- "Talk to a person" at any time
- In French, Arabic or English
- Priority customers go straight to the team
- A good answer, taught to Koukou
Application by application
What AI does, on the web and on mobile.
A tick: delivered. A half disc: works, but incomplete. A dotted circle: announced in the app or requested from our team. An empty cell: not available. Checked in the code on 12 October 2026.
Pricing
Koukou is priced on usage.
Koukou is not part of the free trial. We quote it with you, and your administrator turns it on application by application.
AI turns on in these applications
Mail
Chat
Visio
Calls- Comunik HelpDesk
Socials Inbox
Comunik Finance- Directory
Koukou AI
The assistant and the voice agent
Price
On quote
Based on usage, not in the free trialQuestions
What we get asked about Sphere's AI.
The answers describe Koukou as it is in the code today, including what it doesn't do yet.
See Koukou on your own files.
A demo in a test sphere, with the applications you already use.