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Thursday, September 24, 11 a.m.Sphère, what's next: the new features live, with your questions.

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A manager looking at her dashboards.

Solutions — The same product. Not the same day.

A hotel, a clinic and a contact center use the same applications. What changes: the queues, the hours, the languages and what gets tracked. Pick your trade.

Start a trialRequest a demo

Industries

Ten industries. One page each.

  • Booking

    Hospitality & tourism

    Greeting in three languages, WhatsApp bookings, complaints as tickets.

  • Patient call

    Healthcare

    Urgent calls first, missed calls returned, one number per practitioner.

    Coming soon
  • Queue

    Contact centers

    Skills-based routing, live monitoring, calls scored by AI.

    Coming soon
  • Enrolment

    Education

    The back-to-school peak handled by the IVR, families followed up by ticket.

    Coming soon
  • Complaint

    Financial services

    Calls recorded and easy to find, complaints traced, role-based access.

    Coming soon
  • Order

    Retail

    WhatsApp, Instagram and the website in one inbox, after-sales as tickets.

    Coming soon
  • Service call

    Manufacturing & logistics

    Multi-site phone system, reachable technicians, requests followed up.

    Coming soon
  • Request

    Public sector

    Citizens greeted by the IVR, each request followed up to the answer.

    Coming soon
  • Viewing

    Real estate

    Viewings scheduled, tenant emergencies sent to on-call, one number per agency.

    Coming soon
  • Quote

    Travel agencies

    Every trip request tracked to the signed quote, the traveller's documents shared.

    Coming soon

Koukou AI

In every trade, Koukou does its share.

It answers when nobody can, replies in writing on your social channels, scores every analysed call. Always on the customer's record.

  • Hotels

    The night line answers

    The voice agent takes the booking request and leaves it on the record for the morning team.

    See the voice agent
  • Retail

    WhatsApp answers in the evening

    The Socials chatbot answers from your knowledge base and hands over to an adviser when it's unsure.

    See AI, application by application
  • Contact centre

    Every analysed call is scored

    AI reads the call with your scorecard, cites the passage behind each score, and a supervisor confirms or corrects.

    See AI, application by application

Customer reviews

Ten trades, one suite.

A seasonal hire is up and running in an hour: the phone, WhatsApp and complaints are in the same window. Before, we trained people on three tools.
Maison Selma
Yasmine T.

Rooms division manager · 220-room hotel, Hammamet

We replaced four tools with one window. The Friday report no longer exists: it goes out on its own on Thursday evening.
Plateau Nord
Sonia L.

Head of operations · 120-seat contact center, Tunis

Automatic callbacks solved the 8 am problem in a week. Patients hang up knowing we'll call them back.
Clinique Lumière
Dr Nadia K.

Medical director · 40-bed clinic, Sfax

Nine branches, nine phone systems, nine carriers. Now one numbering plan, and head office can see how many calls the network was losing.
Banque du Sahel
Sami J.

CIO · Retail bank, 9 branches

We open six extensions on 1 September and close them on 15 October. We paid twelve months for three weeks; now we pay three weeks.
École des Pins
Karim S.

CFO · Private school, 1,400 pupils

Your trade isn't on the list? Tell us about your day.

Thirty minutes with an advisor: your queues, your hours, your channels. We show you the setup running at companies like yours.

Start a trialRequest a demo
Comunik Sphere: Chat, the customer record and the phone in the same window.