Koukou AI
The voice agent
Price
On quote
Set up by our team, not in the trial
Koukou AI, the voice agent — Koukou answers your numbers. The contact's record fills itself in.
It answers in the caller's language, follows the instructions you wrote and takes down the details you asked for. After the call: transcript, summary, sentiment and qualification, on the contact's record.
Request a demoDemo number: coming soon
The problem
An unanswered call is a customer you'll never know.
Without a voice agent
- In the evening and at peak times, calls ring out.
- Nobody knows what the caller wanted, or whether they'll call back.
- A new caller exists nowhere in your records.
- To know what was said, someone has to listen to the call again.
With Koukou
- Koukou answers the number you give it, in the caller's language.
- It takes down what you asked for: name, company, need.
- The caller's record is found by number, or created.
- Summary, sentiment and a turn-by-turn transcript, on the record.
Listen
A call, from the first word to the summary.
Here is a call to Astréa Distribution's front desk, played the way Koukou handles it: it answers, takes down the request and hands the follow-up to the team.
- It introduces itself with the first message you wrote.
- It takes down the date and the reason, without promising anything.
- The team reads the request on the record and calls back.
Silent demo: the recording of our demo agent is coming soon.
Answer
A call's journey, from the number to the record.
Six steps, no developer, and your numbers stay the same.
1. The number
Your number rings
A caller dials one of your numbers. You gave that one to Koukou.
- A number from your telephony
- Your numbers stay the same
2. The agent
The call goes to Koukou
The phone system sends the call to the agent. If a setting is missing, the call hangs up and the reason shows on the agent.
- Routed by your phone system
- The reason for a failure, shown
3. The first message
It introduces itself
Koukou says the first message you wrote, in the caller's language.
- Your first message
- 13 languages
4. Listening
It listens and takes notes
It follows your instructions and takes down what you listed: name, company, need, preferred call-back time.
- The details to collect
- Your instructions
5. The record
The record is found, or created
The number finds the contact's record. A new caller gets a record, named after what they said.
- Found by number
- Created if the number is unknown
6. After the call
The summary arrives
Transcript, summary, sentiment and qualification land on the record, in the Calls tab.
- Summary and sentiment
- Qualification
Collect
Every call ends on a record, readable in ten seconds.
In the contact's Calls tab, the line "Answered by the AI agent" unfolds: duration, status, qualification, sentiment, summary, the details collected, the recording and the turn-by-turn transcript.
- The details collected, field by field
- The transcript, Agent and Caller
- The recording, to play again
- What needs checking, flagged
- In the customer profile too
- Visible to whoever sees the contact
Set up
An agent is set up
without a developer.
An administrator writes the first message and the instructions, picks the voice and languages, lists the details to collect and what to draw from the call. Then they give it a number.
- Name, voice and languages
- First message and instructions
- The details to collect
- Summary, sentiment, qualification
- The agent's number
- The agent's status, at the top
Connect
A branch of your phone system, not a separate service.
The agent gets one of your free numbers, in the same screen as number administration. The agent list counts its calls over seven days.
- One of your free numbers
- The same screen as your numbers
- Calls over the last seven days
- Set up with our team
Your number+216 71 482 1XXKoukouThe voice agentThe recordSummary, transcript
KoukouThe voice agentThe recordSummary, transcriptWhat it doesn't do yet
What's missing, said plainly.
Hand the call to a colleague
Koukou doesn't transfer the call. It takes down the request; your team calls back.
Requested from our team.
Place calls itself
The agent answers incoming calls. It doesn't place calls.
Not planned to date.
Answer in writing
On the web and in the Chat, the agent is labelled "Soon". In writing, the Socials chatbot answers.
Announced in the app.
Be tested before going live
There is no button yet to try an agent before giving it a number.
Requested from our team.
Protect
Calls kept for 90 days, played through a two-minute link.
A call recording doesn't linger, and only administrators can touch an agent.
- The recording is kept for 90 days, then deleted.
- It's played through a link valid for two minutes.
- Only administrators create and edit an agent.
- Each agent has its own key for its tools.
By trade
What it collects depends on your trade.
You list the details to collect. Koukou takes them down, and the record keeps them.
- Hotels
The night line
It takes the booking request: dates, number of guests, language. In the morning, reception calls back.
Hotels - Practice
Out-of-hours messages
It notes the name, the reason and when to call back. It doesn't book appointments.
Request a demo - After-sales
The fault, described
It takes down the machine, the serial number and the fault before the technician calls back.
Request a demo - Real estate
The property and the budget
It takes down each caller's property type, area and budget.
Request a demo - In writing
On your social channels
In writing, the Socials chatbot answers, from your knowledge base.
Koukou AI
Pricing
The voice agent is priced on quote.
Our team sets the agent up with you: the number, the voice and the voice engine, billed on. It isn't part of the free trial.
It works with these applications
Comunik VOIP
Directory- Calls
The inventory
Everything the voice agent does, and what's missing.
What's in grey doesn't exist yet. We'd rather say so.
Not yet
Answer
- One of your numbers, assigned to the agent
- 13 languages, including French, Arabic and English
- The first message and instructions you write
- A voice you pick and listen to before adopting it
- Hand the call to a person
- Place calls itself
- Announce the recording at the start of the call
- Answer on the web or in the Chat
Collect
- The details to collect, field by field
- The record found by number, or created
- Summary, sentiment and qualification
- Turn-by-turn transcript and recording
- A score for the call
- Book an appointment, create a task
Follow
- "Answered by the AI agent" in the contact's calls
- Calls over the last seven days, per agent
- Why a call hung up, shown on the agent
- The list of all an agent's calls
- The agent in a contact centre queue
- In the mobile app
Set up
- Administrators only
- No developer needed
- Set up with our team
- Not in the free trial
- Test or duplicate an agent
- A knowledge base for the agent
Questions
What we get asked about the voice agent.
The answers describe the agent as it is in the code today.
Hear Koukou on your own front desk.
A demo with an agent set up for your trade: its first message, its instructions, what it collects.
